FAQs

Before you arrive on the Gold Coast

How do I buy tickets? You can purchase all of our tickets online, from the airport upon arrival, over the phone, at your hotel or by paying cash to the bus drivers.

We highly recommend purchasing your tickets online. It is the easiest and fastest way. It also allows us to keep you informed of any timetable changes, traffic or flight delays.

Booking online also means you can adjust your bookings in an instant as well as add additional transfers (for Freedom and Gold Pass holders). Find out which ticket is right for your trip.

Do I need to book online? No, but it is the quickest and easiest way to book. The majority of our passengers like to book online because of these reasons. Find out which ticket is right for your trip.

Can I book all my transfers before I land? Yes. By booking online prior to landing you can book all your transfers beforehand. This way everything is planned and organised so you can enjoy your time on the Gold Coast.

You can also adjust your bookings at any time for free by logging back into our website and making the necessary adjustments.

What is the difference between the Freedom Pass and Gold Pass? The Freedom Pass includes airport return transfers and the Gold Pass does not.

How long are the Freedom pass and Gold Pass valid? Both passes are available for 3, 5, 7 or 10 consecutive days. They start on the first day of your booking and expire on the final consecutive day at midnight.

You will be able to get back to the airport as the return airport transfer component on Freedom passes are valid for 30 days from arrival.

My trip is longer than 10 days, can I get a longer Freedom Pass or Gold Pass? You can purchase any combination of 3, 5, 7 or 10 days of our passes so you can configure them to suit the length of your stay.

Remember to book them to start on the day after the previous one expires.

How many people can be on a Family pass?

A family pass is 2 Adults and up to 2 children (aged 4-14yrs), only one ticket is issued, so all family members must travel together. Family passes are available on all of our services. Purchase your family pass.

Once you arrive on the Gold Coast

What sort of transport will we travel in? With Gold Coast Tourist Shuttle you travel in comfort and with some personal space. The entire Gold Coast Tourist Shuttle fleet is designed specifically for transfers on the Gold Coast.

All of our fleet feature air-conditioning, friendly bus drivers and your own guaranteed seat in a spacious, purpose built coach.

How often do your buses operate from the Gold Coast Airport? We meet every flight that lands on the Gold Coast and make sure you get back to the airport to catch your departing flight with plenty of time too.

…and because we are the only transfer company that has desks at the airport we make sure your bus is ready when you land, even if it has been delayed.

Where are the buses at the airport? Our buses are located at the northern end of the airport terminal. View our map of the Gold Coast Airport.

I have a Freedom/Gold Pass. How do I book theme park transfers? If you booked online you can easily add a Transfer via our website. Our website is mobile friendly too so you can book at your convenience.

Booking your transfers online allows us to inform you when your bus is minutes away and also inform you of any changes.

Theme Park bookings must be made by 7pm the night before and Airport Transfers 24 hours prior to your flight time.

Why does it say door to door but I have to walk? Unfortunately, it is not always safe or allowed by law to drop you at the hotel so we drop you off at the closest safe location.

Where are your counters at the Airport? We have two counters to service passengers arriving at the Gold Coast Airport. View our map of the Gold Coast Airport.

Domestic Counter: When you walk out of the Arrivals area you will see the baggage claim to your right. The Gold Coast Tourist Shuttle counter is located on your left hand side when walk out of the arrivals section. You can’t miss it, it is a bright orange counter.

International Counter: Located at the northern end of the terminal it is right next to our bus stop. View our map of the Gold Coast Airport. For international guests, when you walk out of customs you will see our orange Gold Coast Tourist Shuttle International Counter right in front of you.

What theme parks do you offer transfers for? Transfers are available for:

  • SeaWorld
  • MovieWorld
  • Wet’n’Wild
  • Dreamworld
  • WhiteWater World
  • Currumbin Wildlife Sanctuary
  • Paradise Country

These are the most popular Theme Parks on the Gold Coast. Book your theme park tickets now at great rates!

Do you service the Outback Spectacular or Australia Zoo? Unfortunately we do not as they have their own transfer service. Please note Australia Zoo is located on the Sunshine Coast which is a few hours drive north of the Gold Coast.

Byron Bay and Brisbane Transfers

How do I get to Byron bay? Through our partners we offer transfers every day to Byron Bay, simply make your booking to Byron Bay.

How do I get to Brisbane? Through our partners we offer transfers every day to Brisbane and Brisbane Airport, simply make your booking to Brisbane.